HELP FILE
How to Start a PC/Mac Session via PIN Code
Logmein Tech Console
Automatic installation could not run. If Internet Explorer tells you - in an information bar at the top of this window - that the Technician Console add-on is.
- LogMeIn Rescue - December 3, 2019, Technician Console and Rescue Applet (Mac) Technician Console Desktop App v7.10 (Previous) (Windows) LogMeIn Rescue - December 2015, Technician Console for.
- The Rescue Technician Console for Mac is now compatible with macOS Catalina (10.15). Note: This version of the Rescue Technician Console for Mac supports OS X 10.12 (Sierra) and above. Users on OS X 10.11 (El Capitan) should download the Technician Console Desktop App (Previous) (Mac). Rescue Applet (Mac) - October 3, 2019.
This article gives guidance to Rescue technicians.
Follow this procedure to connect to a customer using a PIN code.
The agent's Technician Group must have permission to start Private Sessions.
The agent's Technician Group must have permission to use the PIN Code connection method.
- On the Session toolbar, click New Session.
- Type the customer's name or other identifier in the Name field. You will use this name to identify the session on the Active Session tab and in the Session List.
- Select the PIN Code tab.
- Click Create PIN Code. Rescue generates a 6-digit PIN code and displays it in the Generate New Session window and in the Session Log.
- Ask the customer to go to the PIN code entry site. Desktops and notebooks connect at www.LogMeIn123.com.Tip: Cannot access www.LogMeIn123.com? Try www.123Rescue.com.
- The customer enters the PIN and clicks Connect to technician. The customer will see a dialog box asking him to download the Rescue Applet.
- Tell the customer to download the Applet. The download should take about 15 to 30 seconds.Note: The download procedure may vary depending on the customer's operating system and browser.
- Once the download is complete, ask the customer to click Run to execute the Applet. Once the Applet is installed, the customer status will change from Connecting to Waiting.
- Pick up the session by selecting it in the Session list and clicking Start.
Download Logmein Technician Desktop Console
You can now use the Technician Console to deliver remote support.